UK Technical Support Professional
4 days ago
AUTEL Automotive Intelligence – Europe invites applications for a UK Technical Support Professional position, requiring expertise in automotive diagnostics and customer support.
Duties and Responsibilities- Deliver exceptional customer service, addressing technical inquiries and providing timely resolutions.
- Drive project success from initiation to completion, documenting progress and outcomes.
- Handle UK-based after-sales repairs, process warranty claims, and manage spare parts inventory.
- Collaborate with stakeholders to analyze customer feedback, identify areas for improvement, and develop solutions.
- Design and deliver engaging product training sessions, synthesizing customer insights to inform R&D initiatives.
- Bachelor's degree or higher in a relevant field, such as automotive engineering or electronics.
- At least 1 year of experience in a related industry, preferably with charging station technology or automotive diagnostic tools.
- Exceptional problem-solving and communication skills, along with adaptability and a growth mindset.
- Fluency in Mandarin Chinese and English, with additional European languages beneficial.
- Travel required within the UK and Europe.
Estimated salary range: £50,000 - £65,000 per annum.
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