Technical Support Engineer UK

3 days ago


London, Greater London, United Kingdom Auror Full time

About Auror

Auror is an innovative company tackling the $150 Billion problem of Organised Retail Crime in the retail industry. Our mission is to connect people and intelligence to reduce crime, using technology for good.

The Role

We are seeking a highly skilled Technical Support Engineer to join our team in the UK. As a key member of our Technical Support Engineering team, you will be instrumental in shaping how technical support functions within the UK, providing best-in-class support and resolution experience.

Key Responsibilities

  • Investigate complex technical issues and lead the end-to-end resolution process
  • Collaborate closely with cross-functional teams, including Engineering, Product Management, and Customer Success
  • Develop and maintain technical documentation to record, inform, and educate

Requirements

  • 3+ years experience in Technical Support roles within SaaS organizations
  • Strong technical background, with ability to troubleshoot and implement code or data fixes
  • Experience working with databases, with ability to write simple SQL queries
  • Basic programming skills, with ability to read and write object-oriented programming languages
  • Continuous improvement mindset, with desire to find new and more efficient ways of doing things

What We Offer

  • Competitive salary: £50,000-70,000 GBP
  • Employee share scheme
  • Shorter work weeks (at full pay)
  • Wellness Days, free office fruit & healthy snacks, and up to three expert sessions paid for every year
  • Health care plan (medical), with 100% cost coverage


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