Production Systems Support Lead

2 days ago


Cambridge, Cambridgeshire, United Kingdom Harvard University Full time
Supporting Resilient Services

At Harvard University's Library Technology Services (LTS), we seek an experienced professional to play a critical role in supporting and maintaining resilient services that enable world-class research and teaching.

LTS provides technical support for enterprise library systems used by 800+ staff and 50,000+ students, faculty, and researchers. The successful candidate will provide functional support for LTS systems, troubleshoot reported problems, and collaborate with stakeholders to translate business needs into systems requirements.

The ideal candidate will have a minimum of two years' post-secondary education or relevant work experience, preferably with a Master's in library and information science. Strong organizational skills, analytical thinking, and the ability to explain technical concepts to non-technical staff are essential qualifications.

Job Requirements:

  1. Provide functional support for LTS systems
  2. Analyze data to troubleshoot reported problems and complete service requests
  3. Translate business needs into systems requirements through collaboration with stakeholders
  4. Maintain documentation on internal and external websites and wikis

Estimated Salary: $75,000 - $95,000 per year, depending on qualifications and experience.



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