Medical Office Coordinator

6 days ago


Jarrow, South Tyneside, United Kingdom GP Suite Full time

About GP Suite

GP Suite is a dynamic and patient-focused healthcare organization dedicated to delivering exceptional medical services to our community.

Job Summary

We are seeking a highly skilled and detail-oriented Medical Receptionist to join our team at GP Suite. As a Medical Receptionist, you will play a vital role in providing a warm and welcoming experience for our patients, while ensuring the smooth operation of our practice.

Main Responsibilities

  • Manage and coordinate patient appointments using our clinical system, EMIS Web.
  • Handle incoming calls, address patient queries, and provide information in a professional and courteous manner.
  • Perform various administrative tasks, including updating patient records, processing paperwork, and prescription requests.
  • Serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication.
  • Address and resolve patient concerns and issues promptly and courteously.

Requirements

  • Experience working in Primary Care/NHS.
  • IT Literacy.
  • Excellent Customer Service skills.
  • Understanding of the role and function of administration within a GP surgery.

Desirable Qualifications

  • Previous experience working in a GP surgery and familiarity with reception and administrative duties.
  • Previous use of EMIS Web.

Personal Qualities

  • Approachable with a can-do attitude.
  • Good communication skills.
  • Ability to integrate into a well-established team.
  • Adaptability to flexible working patterns.
  • Ability to multi-task and prioritize workload.


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