Medical Receptionist

3 months ago

Jarrow, United Kingdom GP Suite Full time

Job summary

We are recruiting two Medical Receptionists to join our busy reception team to provide a friendly, efficient and helpful service to the practice population.

Are you an experienced Medical Receptionist looking for a new challenge?

Have you previously worked for an NHS organisation?

Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?

Yes? we would love to hear from you.

Main duties of the job

The Medical Receptionist plays a key role as a member of team in providing efficient, helpful and sympathetic care to the practice patients and developing skills in equating practice protocol with patient demands. Through sensible use of initiative, flexible approach and working to consistent high standards of accuracy, he/she will provide valuable help and support to the partners and all colleagues in the team. You will be expected to manage, plan and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care.

About us

The GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, three Practice Nurses and one trainee nursing associate. Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services.

Job description

Job responsibilities

Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

Problem Solving- address and resolve patient concerns and issues promptly and courteously

Person Specification

Experience

Essential

Experience of working in Primary Care/NHS. IT Literate. Understand and demonstrate excellent Customer Service. Understand the role and function of administration within a GP surgery.

Desirable

Previously worked in a GP surgery and familiarity with reception and administrative duties. Previously used EMIS Web.

Personal Qualities

Essential

Approachable with a can do attitude. Good communicator. Ability to integrate into a well-established team. Adapt to flexible working pattern. Ability to multi-task and prioritise workload.

Desirable

Experience of working in a busy and challenging environment.

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