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Technical Support Specialist Permanent

2 months ago

Jarrow, United Kingdom Office Angels Full time

�?Technical Support Expert Needed�?

?? Are you a Salesforce or CRM expert looking for a new challenge in an exciting industry? Our client is seeking a talented Technical Support Specialist to join their team on a permanent contract basis.

?? As the Technical Support Specialist, you will be responsible for overseeing the functionality of the CRM system BigChange and Salesforce, customising it to meet the organisation's unique needs, managing user access, creating insightful reports and dashboards, and providing top-notch technical support. Your role will be crucial in optimising CRM performance and ensuring its effective utilisation across the group of companies.??

Key Responsibilities:

  • Providing system administration and technical support, especially related to user permissions, custom objects, and workflows for the companies site services department.
  • Creating and managing complex workflow rules, data validation, and approval processes.
  • Analysing data to provide insights into operation and productivity.
  • Coordinating and supporting integrations with third-party applications.

Ideal Candidate:

  • You have a deep understanding of the commercial operation, challenges, and objectives of each team, and can improve their operation through CRM administration and consultation.
  • Your experience includes providing system administration support for CRM systems (preferably BigChange and Salesforce), focusing on user permissions, custom objects, workflows, and profiles.
  • You have a proven track record of creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
  • You are skilled in analysing data to provide insights into team operation, effectiveness, and productivity.
  • You have at least 2+ years of experience in CRM administration, preferably with Salesforce, Microsoft Dynamics, or BigChange.
  • You have excellent knowledge of sales teams and implementing their requirements.�?

Previous experience with either of these systems: BigChange, Commusoft, Salesforce, ServiceMax, Microsoft Dynamics 365, ServiceTitan, Jobber, FieldEdge, SimPRO, Freshdesk, or Freshworks CRM is a must

The Team:

  • You'll collaborate closely with our sales and site services teams.
  • Our supportive management team boasts over 15 years of experience and has a solid understanding of our industry and sales trends.
  • You'll receive comprehensive training tailored to your role and have access to continuous learning and development opportunities throughout your employment journey.??

What's On Offer:

  • ?? Job type: Full-time, 9AM - 5PM, 35 hours per week, Monday - Friday
  • ?? Location: South Tyneside
  • ?? Contract type: Permanent
  • ?? Salary depending on experience.
  • �? 25 days holiday + BH, Death in service benefit after a year of employment, Cycle to work scheme, Career development and training opportunities to support your growth, sick pay scheme after a successful probationary period, pension contribution

�? Our client is committed to creating an inclusive and supportive work environment where everyone can thrive. Join our dynamic team today Apply now

#CRM #SystemsAdministrator #Engineering #JobOpportunity #CareerGrowth

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