Technical Support Specialist

5 days ago


Jarrow, United Kingdom Office Angels Full time

Job Title: Technical Support Specialist - Permanent Position

Job Type: Full-time, 9AM - 5PM, 35 hours per week, Monday - Friday

Location: South Tyneside

Contract Type: Permanent

Salary: Depending on experience

Benefits:

  • 25 days holiday + BH
  • Death in service benefit after a year of employment
  • Cycle to work scheme
  • Career development and training opportunities to support your growth
  • Sick pay scheme after a successful probationary period
  • Pension contribution

About the Role:

We are seeking a talented Technical Support Specialist to join our team on a permanent contract basis. As the Technical Support Specialist, you will be responsible for overseeing the functionality of the CRM system BigChange and Salesforce, customising it to meet the organisation's unique needs, managing user access, creating insightful reports and dashboards, and providing top-notch technical support.

Key Responsibilities:

  • Providing system administration and technical support, especially related to user permissions, custom objects, and workflows for the companies site services department.
  • Creating and managing complex workflow rules, data validation, and approval processes.
  • Analysing data to provide insights into operation and productivity.
  • Coordinating and supporting integrations with third-party applications.

About You:

You have a deep understanding of the commercial operation, challenges, and objectives of each team, and can improve their operation through CRM administration and consultation.

Your experience includes providing system administration support for CRM systems (preferably BigChange and Salesforce), focusing on user permissions, custom objects, workflows, and profiles.

You have a proven track record of creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.

You are skilled in analysing data to provide insights into team operation, effectiveness, and productivity.

You have at least 2+ years of experience in CRM administration, preferably with Salesforce, Microsoft Dynamics, or BigChange.

You have excellent knowledge of sales teams and implementing their requirements.

Previous experience with either of these systems: BigChange, Commusoft, Salesforce, ServiceMax, Microsoft Dynamics 365, ServiceTitan, Jobber, FieldEdge, SimPRO, Freshdesk, or Freshworks CRM is a must.

About Our Team:

You'll collaborate closely with our sales and site services teams.

Our supportive management team boasts over 15 years of experience and has a solid understanding of our industry and sales trends.

You'll receive comprehensive training tailored to your role and have access to continuous learning and development opportunities throughout your employment journey.



  • Jarrow, United Kingdom Office Angels Full time

    �?Technical Support Expert Needed!�? ?? Are you a Salesforce or CRM expert looking for a new challenge in an exciting industry? Our client is seeking a talented Technical Support Specialist to join their team on a permanent contract basis. ?? As the Technical Support Specialist, you will be responsible for overseeing the functionality of the CRM system...


  • Jarrow, South Tyneside, United Kingdom MTrec Technical Full time

    Position OverviewJoin MTrec TechnicalWe are excited to present a remarkable opportunity for a Hydraulics Assembly and Testing Specialist. Our client, a leader in their industry, is seeking a dedicated professional to become a vital part of their team on a permanent basis. If you possess extensive experience in assembly and testing, particularly within...


  • Jarrow, South Tyneside, United Kingdom MTrec Technical Full time

    Job OverviewMTrec Technical Career OpportunityOur client, a leading specialist in their market sector, is seeking a highly experienced Assembly and Test Technician to join their team on a permanent basis. If you have a strong background in hydraulics assembly and testing, this role could be an ideal fit for you.The Job ResponsibilitiesCollaborate with...


  • Jarrow, South Tyneside, United Kingdom MTrec Technical Full time

    Job OverviewMTrec Technical Career OpportunityOur client, a leading specialist in their market sector, is seeking a highly experienced Assembly and Test Technician to join their team on a permanent basis. If you have a strong background in hydraulics assembly and testing, this role could be an ideal fit for you.The Job ResponsibilitiesCollaborate with...


  • Jarrow, South Tyneside, United Kingdom MTrec Technical Full time

    Job OverviewMTrec Technical Career OpportunityOur client, a leading specialist in their market sector, is seeking a highly experienced Assembly and Test Technician to join their team on a permanent basis. If you have a strong background in hydraulics assembly and testing, this role could be an ideal fit for you.The Job ResponsibilitiesCollaborate with...


  • Jarrow, South Tyneside, United Kingdom Creative Support Full time

    Job DescriptionWe are seeking a skilled Relief Support Worker to provide high-quality, person-centred care to individuals with a learning disability in a community setting. Key responsibilities include:Delivering intimate personal care and practical support to individuals with a learning disability, promoting their dignity and well-being.Identifying and...


  • Jarrow, South Tyneside, United Kingdom Creative Support Full time

    Job DescriptionWe are seeking a skilled Relief Support Worker to provide high-quality, person-centred care to individuals with a learning disability in a community setting. Key responsibilities include:Delivering intimate personal care and practical support to individuals with a learning disability, promoting their dignity and well-being.Identifying and...

  • Technical Manager

    2 months ago


    Jarrow, United Kingdom Heels & Brogues Group Full time

    Job Title: Retrofit and Renewable Technical Manager Location: Jarrow, Tyne and Wear Salary: Up to £50,000 (plus Car or allowance) Benefits:Great company pension scheme Car or car allowance Great holiday allowance About the Role:The Retrofit and Renewable Technical Manager will oversee the team of UK wide assessors, ensuring they deliver high-quality...


  • Jarrow, United Kingdom The Belay Foundation Full time

    The Belay Foundation places Specialist Support Workers in the homes of families whose children have previously been in local authority care. This position is supported by Arc Adoption. A fantastic opportunity is available to support a 6-year-old boy and his family for five hours over a couple of evenings every week. Tom* is an inquisitive, joyful, funny...


  • Jarrow, South Tyneside, United Kingdom MTrec Ltd Full time

    MTrec Ltd is excited to present a new career opportunity.Position Overview:Our client, a leader in their industry, is seeking to hire a Precision Machining Specialist on a permanent basis.Key Responsibilities:Operate various machine tools with exceptional accuracy to produce components that meet stringent size and surface finish specifications, while...


  • Jarrow, South Tyneside, United Kingdom Primaire Consulting Ltd Full time

    About the Role:As a Calibration Specialist at Primaire Consulting Ltd, you will play a crucial role in ensuring the accuracy and precision of our clients' measurement and calibration technology. This position requires a high level of technical expertise and attention to detail.Key Responsibilities:• Perform hands-on calibrations of precision instruments...


  • Jarrow, United Kingdom MTrec Technical Full time

    MTrecs new career opportunityOur client are specialists in their market sector, they have an outstanding opportunity for an Assembly and Test Technician to join them on a permanent basis. If you are a highly experienced Assembly/Test Technician with a hydraulics assembly and testing background this role could be ideal for you.The Job youll doCollaborates...

  • Grinder

    2 months ago


    Jarrow, United Kingdom MTrec Technical Full time

    MTrecs new career opportunityOur client are specialists in their market sector, they are now looking to recruit a Grinder on a permanent basis.The Job youll doAs a Grinder you will operate multiple machine tools with high precision. You will interpret engineering drawing specifications accurately to manufacture components with critical size and surface...


  • Jarrow, United Kingdom BluTech Consulting Ltd Full time

    This is an administration job role located in Jarrow Town Hall which has on site parking or free parking nearby. The working pattern will be from 13:00hrs until 20:30hours each day for 5 days per week and will on occasions involve some weekend working. To effectively contribute to the work of the Corporate Lead - Town Centres and Foreshore Senior Officer...


  • Jarrow, South Tyneside, United Kingdom Litt Recruitment Group Limited Full time

    Job OverviewWe are delighted to represent Litt Recruitment Group Limited in offering an opportunity to join their team as a Junior Conveyancer/Conveyancing Assistant within their conveyancing department.Company OverviewLitt Recruitment Group Limited is a reputable and established recruitment agency with a long history of providing quality services to...


  • Jarrow, South Tyneside, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Occupational Therapist to join our team at South Tyneside and Sunderland NHS Foundation Trust. As a Highly Specialist Occupational Therapist, you will play a key role in providing specialist occupational therapy services to neonates and infants in our Neonatal Unit.Key ResponsibilitiesDevelop and...


  • Jarrow, South Tyneside, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Occupational Therapist to join our team at South Tyneside and Sunderland NHS Foundation Trust. As a Highly Specialist Occupational Therapist, you will play a key role in providing specialist occupational therapy services to neonates and infants in our Neonatal Unit.Key ResponsibilitiesDevelop and...


  • Jarrow, South Tyneside, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Occupational Therapist to join our team at South Tyneside and Sunderland NHS Foundation Trust. As a Highly Specialist Occupational Therapist, you will play a key role in providing specialist occupational therapy services to neonates and infants in our Neonatal Unit.Key ResponsibilitiesDevelop and...


  • Jarrow, South Tyneside, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Occupational Therapist to join our team at South Tyneside and Sunderland NHS Foundation Trust. As a Highly Specialist Occupational Therapist, you will play a key role in providing specialist occupational therapy services to neonates and infants in our Neonatal Unit.Key ResponsibilitiesDevelop and...


  • Jarrow, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 1 x Business and Community Support Officer to join a team based within Jarrow. **The Role**: - To encourage businesses and the general public to comply with Community Safety and environmental quality laws and initiatives to contribute towards improving the quality of the environment in local communities. - To educate...