Strategic Account Specialist

2 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Summary

This role offers the opportunity to work with a pioneering green energy company, contributing to the achievement of our ambitious goals. As a Customer Service Excellence Lead, you will play a key part in driving exceptional customer service across our business.

Working closely with our internal teams, you will develop and implement strategies to enhance the customer experience, while ensuring seamless delivery of our services. Your expertise in customer relationship management and problem-solving skills will help drive results and improve customer satisfaction.

We are seeking a highly motivated and experienced individual who can bring their passion for customer service excellence to our team. If you are passionate about delivering exceptional customer experiences, committed to continuous improvement, and thrive in a fast-paced environment, then we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Develop and implement strategies to enhance the customer experience
  • Collaborate with internal teams to ensure seamless delivery of customer service
  • Implement processes to drive customer satisfaction and loyalty
  • Provide coaching and training to team members to enhance customer service skills
  • Monitor and analyze customer feedback and complaints to identify areas for improvement

Required Skills and Qualifications:

  • Proven track record of success in a customer-facing role
  • Exceptional communication and interpersonal skills
  • Problem-solving skills and analytical thinking
  • Experience in customer relationship management and data analysis
  • Strong organizational and time management skills

Benefits:

  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional development
  • Flexible working arrangements and remote work options
  • Access to cutting-edge technology and tools
  • Comprehensive benefits package, including healthcare, life assurance, and pension contributions


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