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Customer Service Excellence Specialist
1 month ago
About Ecotricity:
We are Britain's greenest energy company, committed to making a positive impact on the environment. Our mission is to change the way energy is made and used in Britain by replacing fossil fuels with clean, renewable energy.
Job Summary:
This role is an excellent opportunity to join our B2B customer service team as a Customer Service Excellence Specialist. You will be responsible for delivering outstanding customer service and building strong relationships with our high-value business customers.
Key Responsibilities:
- Customer Service: Provide timely and effective resolutions to customer queries and concerns, ensuring a world-class experience.
- Invoice Management: Check, fix, and distribute customer invoices each month, proactively following up with customers to answer any queries.
- Account Management: Work closely with our Strategic Relationship Managers and Business Development Managers to maintain strong relationships with key existing customers.
- Process Improvement: Monitor accounts at a granular level to ensure accurate performance data and identify areas for process improvement.
What We Offer:
- Competitive Salary: £45,000 - £55,000 per annum (dependent on experience)
- Benefits Package: Includes healthcare plan, life assurance, pension contribution, volunteering day, hybrid working, and various company discounts
- Professional Growth: Opportunities for career development and professional growth within a dynamic and supportive team
