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Service Coordinator
2 months ago
About the Role
We are seeking a highly organized and detail-oriented Service Administrator to join our team at Health West Norfolk. As a Service Administrator, you will play a critical role in the administration of two of our services: The Referral Support Service and 24hr Ambulatory ECG service.
Main Responsibilities
- Provide exceptional customer service to patients and colleagues, ensuring timely and accurate input of referral documents to the NHS e-Referral system.
- Develop strong working relationships with administrative staff across different organizations, communicating effectively with practices and provider booking departments.
- Use the NHS e-Referral system, SystmOne, and EMIS to support GP Practice and Provider administrators, handling queries from patients, GP practices, Opticians, and Provider organizations.
- Maintain accurate records using spreadsheets and databases, ensuring confidentiality and adhering to data protection policies.
- Monitor the 24hr ECG service, ensuring interpretation and results are delivered within timescales, liaising with Practice hubs and 3rd party organizations.
- Undertake regular training and personal development, attending staff meetings and contributing to the growth and success of the team.
About Us
Health West Norfolk is a membership organization consisting of 21 GP surgeries, supporting a patient population of 185,000 across a range of demographics. We facilitate local transformation, understanding and supporting GP surgeries to adopt the latest national and local changes required by the NHS and commissioners. We deliver primary care services 'at scale', delivering services to the locality where equality or efficiency requires a central 'hub'.
Person Specification
- Good standard of education, including GCSE grade B or equivalent in English and Maths.
- Proficient knowledge of Microsoft Word, Excel, and email systems.
- Flexibility, adaptability, and the ability to deal with change and the demands of the post.
- Maintain confidentiality, good interpersonal and communication skills at all levels.
- Working in the local NHS, with NHS e-Referral, TPP SystmOne, EMIS, and providing excellent customer service.
What We Offer
We offer a competitive salary, a supportive and dynamic work environment, and opportunities for professional growth and development. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Health West Norfolk.
