Client Account Manager

4 weeks ago

Corby, Northamptonshire, United Kingdom Culina Group Full time
Job Description

We are seeking a highly skilled Client Account Manager to join our Client Services team at our Corby Geddington road site. As a Client Account Manager, you will provide exceptional client service across all business streams, identifying opportunities for cost savings and business improvements.

Key Responsibilities:
  • Dashboard management, including updates and commentary
  • A1 Recovery data collation and issue
  • Weekly and period client reporting, ensuring timely publication
  • Internal corporate reporting
  • Weekly Budget Report and Activity Reporting
  • Period Invoices creation, issue, and payment
  • Period Finance Pack and Presentation
  • Cost Per Item analysis and update
  • iForce Auctions sales report issue and payment
  • P2 and P8 re-forecast, adjusting activities, disposal, and consumable costs
  • Disposal invoices checking, querying, and payment
  • KPIs yearly review and weekly/period monitoring and reporting
  • Monitoring suppliers' inspection process and movements
  • Monitoring disposal sortation process and addressing new waste streams
  • Monitoring Direct Dispatch Process
  • Monitoring Supplier Requested Disposal Process
  • Queries and Enquiries (Stock Reconciliation, Customer Care, Supply Chain, Carrier, Suppliers, Disposal/Waste Legal, iForce Auctions, Transport, Internal Operational and Commercial)
  • Monitoring QC Inspection, work wear recovery, radiators, longs, and other standard reworks
  • Additional Activities - extractions, warehouse damages, QA reworks, end-of-line clearance, and other references
  • Analysis of stock holding, monitoring slow movers and dwell on all 4 dispositions
  • KAL/additional reworks - quotes, briefs, and charges
  • Weekly and period reviews
  • Quarterly Disposal Reviews
  • QA Team visits and requests
  • Ad-hoc client and supplier visits
  • Upload of new lines
  • Upload of old lines - update of prices, line locations, 2-Man flag, and other parameters
  • Changes to RTV agreements
  • Set up of QC inspection and maintenance of client setup on ReSCU
  • 1-2-1s and Performance Reviews with Account Executive
  • Team Objective Setting and Review
  • Team meetings and briefings
  • Team support on supplier issues and query resolution
  • Admin/office processes review, monitoring, and changing if required
  • Project work - tasks within projects (internal and external)
  • System developments and testing
  • Organic growth - analysis of potential recovery options and coordination of new processes
Requirements:
  • Previous experience in a similar role is essential
  • Knowledge of the logistics/warehousing industry
  • Excellent customer service skills
  • Ability to communicate with stakeholders of all levels
  • Previous experience managing a team
  • Strong IT and administrative skills, including Excel and WMS
  • Commercial acumen
  • Ability to influence at a senior level
  • Strong communication skills, both written and verbal
Additional Information:

We are committed to employee development and recognising success for hard-working performers. Our dedicated learning and development programmes are open to every employee, giving you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

We offer a wide range of benefits, including:

  • Annual Leave - Competitive holiday entitlement of 20 days + 8 bank holidays
  • Pension scheme - 5% employee and 3% employer contribution
  • Life Assurance - x 2 annual salary
  • Wellness - Employee Assistance Programme with confidential telephone counselling and legal information service
  • Eye Care Vouchers - substantial savings on eye tests and prescription glasses
  • Reward and Recognition - Employee of the month and year, special recognition, and long service awards
  • Everyday discounts - access to over 50 retailer discounts for everyday savings

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