Client Account Manager

1 week ago

Corby, Northamptonshire, United Kingdom Culina Group Full time

Job Description

We are seeking a Client Account Manager to join our Client Services team at our Corby Geddington road site. As Client Account Manager, you will provide excellent client service across all business streams, proposing cost-saving and business improvement initiatives and best practices.

This is a full-time, permanent position working any 5 from 7, 9am to 5.30pm (37.5 hours per week) offering a competitive salary and the opportunity to work with a market leader.

Key Responsibilities

  • Dashboard - check, update and commentary
  • A1 Recovery - collation of data and issue
  • Weekly & period client reporting - monitoring if checked and published on time
  • Internal corporate reporting
  • Weekly Budget Report and Activity Reporting
  • Period Invoices (creation, issue and payments)
  • Period Finance Pack & Presentation
  • Cost Per Item analysis and update
  • iForce Auctions sales report - issue and payment
  • P2 and P8 re-forecast - adjusting activities, disposal and consumable costs, co-ordination of the process
  • Disposal invoices - checking, querying, passing for PO and payment
  • KPIs - yearly review / service variation and weekly / period monitoring + reporting
  • Monitoring suppliers inspection process and movements
  • Monitoring disposal sortation process and addressing any new waste streams identified
  • Monitoring Direct Dispatch Process
  • Monitoring Supplier Requested Disposal Process
  • Queries and Enquiries (types: Stock Reconciliation, Customer Care, Supply Chain, Carrier, Suppliers, Disposal / Waste Legal, iForce Auctions, transport, internal operational and commercial)
  • Monitoring QC Inspection, work wear recovery, radiators, longs and other standard reworks
  • Additional Activities - extractions, warehouse damages, QA reworks, end of line clearance and other references - liaising with Screwfix, setting up process, system and receiving parameters, issuing brief to operation and admin team, monitoring progress, reporting results
  • Analysis of stock holding (monitoring slow movers and dwell on all 4 x dispositions, addressing issues with ageing pockets of stock, analysis of volumes in versus out)
  • KAL / additional reworks - quotes, briefs and charges
  • Weekly & period reviews
  • Quarterly Disposal Reviews
  • QA Team visits and requests
  • Ad-hoc client & supplier visits
  • Upload of new lines
  • Upload of old lines - update of prices, line locations, 2 Man flag and other parameters
  • Changes to RTV agreements
  • Set up of QC inspection and maintenance of client set up on ReSCU
  • 1-2-1s and Performance Reviews with Account Executive
  • Team Objective Setting and Review
  • Team meetings and briefings
  • Team support on suppliers issues and query resolution
  • Admin / office processes - review, monitoring, changing if required
  • Project work - tasks within projects (internal and external)
  • System developments and testing
  • Organic growth - analysis of potential recovery options, coordination of new processes (i.e. power tools breakdown, A2-Upgrade), introduction of new suppliers inspections and rework processes

Qualifications

To apply for the role of Client Account Manager, you will possess the following skills, experiences and qualifications:

  • Previous experience in a similar role is essential
  • Knowledge of the logistics/warehousing industry
  • Excellent customer service skills
  • Ability to communicate with stakeholders of all levels
  • Previous experience managing a team
  • Strong IT and administrative skills including the use of Excel and WMS to produce reports and data analysis
  • Commercial acumen
  • Ability to influence at a senior level
  • Strong communication skills both written and verbal

Additional Information

As part of our drive to make iForce a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

  • Annual Leave – Competitive holiday entitlement of 20 days + 8 bank holidays
  • Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer
  • Life Assurance - x 2 your annual salary
  • Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
  • Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings

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