Retail Trainee Manager

5 days ago

Aylesbury, Buckinghamshire, United Kingdom Majestic Wine Full time
About Majestic Wine

Majestic Wine is a leading specialist wine retailer, operating a network of over 200 stores nationwide. Our company has undergone a significant transformation and turnaround programme, resulting in record market share growth, a new product range, and a new website.

The Role

We are seeking a dynamic and ambitious individual to join our team as an Assistant Store Manager. As a key member of our store team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. You will deliver an exceptional customer experience, optimize KPI performance, and maintain high operational standards.

Key Responsibilities:
  • Customer Experience: You will be an ambassador for the store, supporting the team to deliver an outstanding shopping experience for every customer.
  • Store Performance: You will support the Store Manager in driving sales performance, identifying focus KPIs, and building plans to improve them and exceed targets.
  • Team Management: You will support the recruitment, management, and development of the team, providing guidance and feedback to more junior team members.
  • Product Knowledge: You will demonstrate and share your passion for product with customers, managing a tasting events programme, and executing an enticing and commercially savvy tasting counter.
  • Store Maintenance: You will take accountability and pride for the physical appearance and maintenance of the store, ensuring swift reporting and escalation until resolved.
  • Continuous Improvement: You will continuously identify opportunities to make improvements that will optimize the operational running of the store.
  • Compliance: You will ensure you remain fully compliant, safe, and legal by following internal policies, processes, and completing mandatory training.
Knowledge and Skills Required:
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Prioritization and problem-solving skills in high-pressure environments.
  • Self-motivation, able to thrive when working alone and as part of a team.
  • Excellent communication and time management skills.
  • WSET 2 Qualification is essential, with a willingness to work towards WSET 3 Qualification.
  • Full UK/EU/EEA driving license for at least 12 months with no more than 6 penalty points.
What We Offer:
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities, including in-house training schemes.
  • Fantastic incentives, including wine tasting events.
  • Contributory Company Pension Plan.
  • Life Assurance (worth 3 times your annual salary).
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • Access to Retail Trust, including Retail Rewards and discounted shopping cards.
  • Company maternity, paternity, and adoption leave after 26 weeks.
  • Long service rewards.
  • Full training provided for your first 3 months, with continued support throughout your career.
  • Company sick pay scheme.

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