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Retail Assistant Manager
2 months ago
About Majestic Wine
Majestic Wine is a leading specialist wine retailer in the UK, operating a network of stores nationwide. We are a dynamic and ambitious company that is revolutionising the retail industry.
The Role
We are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our store management team, you will be responsible for supporting the Store Manager in driving sales performance and day-to-day operations of the store.
Key Responsibilities:
- Support the Store Manager in driving sales performance and day-to-day operations of the store.
- Take responsibility for the store and team in the absence of the Store Manager.
- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
- Develop and execute a tasting events programme to engage customers and drive sales.
- Support the recruitment, management, and development of the team.
- Continuously identify opportunities to improve the operational running of the store.
- Ensure compliance with company policies and procedures.
Requirements:
- Experience of working in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience and service.
- Understanding of retail KPIs and ability to drive improvements.
- Self-motivated and able to thrive in a high-pressure environment.
- Excellent communication and time management skills.
- WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
- Full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What We Offer:
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities and excellent in-house training schemes.
- Fantastic incentives, including wine tasting events and travel opportunities.
- Contributory company pension plan.
- Life assurance.
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- Access to Retail Trust, including discounts and rewards.
- Company maternity, paternity, and adoption leave.
- Long service rewards.
- Full training provided for the first 3 months.
- Company sick pay scheme.
