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Appliance Repair Trainee

2 months ago

Aylesbury, Buckinghamshire, United Kingdom Currys Full time
Position Summary:

Become an essential part of the team, the reliable support for household appliances, and the go-to expert for all things related to white goods. Step into the exciting role of a White Goods Technician.

Location: Aylesbury Customer Service Centre
Type: Permanent
Hours: Full Time

Salary: £28,000 - £34,000 per annum based on experience, plus quarterly performance bonuses.

Working Hours: Average of 41 hours per week, 5 days over 7 (including some Saturdays on a rotational basis)

No Sundays required.

At Currys, we share a common goal: to ensure everyone can enjoy outstanding technology.

As the UK's leading technology retailer, we take pride in the exceptional service provided to our customers, thanks to our dedicated team of 25,000 colleagues. Together, we foster a culture of learning and growth, celebrating every achievement, big or small.

We are seeking Trainee White Goods Technicians to join our esteemed White Goods Repair Team at Currys. This is a fantastic opportunity to be part of a team recognized for its industry-leading Net Promoter Score (NPS) and exceptional first-visit fix rate.

In the role of Trainee White Goods Technician, you will leverage your foundational electrical knowledge and receive comprehensive training to transition into a fully-fledged White Goods Technician within 2-4 months, where each day will present new challenges and experiences.

While technical skills and efficiency are crucial, establishing a positive rapport with customers is equally important.

You will learn to utilize your expertise to maintain customers' appliances in optimal condition. Whether it involves installation, troubleshooting, or executing essential repairs, you will be equipped with the necessary skills, knowledge, and a friendly demeanor to ensure every customer interaction is a positive one.

Key Responsibilities:

As part of your role, you will be tasked with:

  • Assessing, diagnosing, and repairing white goods within customers' residences.
  • Applying technical expertise across a variety of white goods appliances.
  • Operating a company vehicle and effectively managing your daily schedule.
  • Enhancing our reputation as a trusted home services provider.

Success in this position requires exemplary customer service skills and the ability to engage positively with clients.

Qualifications:

  • Experience in repair or installation, particularly with electrical or electro-mechanical products (e.g., field service engineering, plumbing, electrical services, or relevant training).
  • Basic electrical knowledge: demonstrable competence in both theory and practice.
  • A strong commitment to delivering exceptional customer service.
  • Capability to handle heavy appliances (e.g., washing machines, dishwashers).
  • A valid UK driving license with no more than 6 penalty points.

We recognize that our employees are the cornerstone of our success. Therefore, we continually seek ways to reward outstanding performance. You will enjoy a range of benefits tailored to your needs, including:

  • Comprehensive induction and ongoing training.
  • Performance-based bonuses paid quarterly.
  • Discounts on the latest technology products.
  • A variety of wellbeing initiatives.
Why Choose Us:

Join our White Goods Technician team, and we will support you at every stage, helping you build the career you desire through hands-on training and the acquisition of lifelong skills.

Not only can you shape your own future, but you can also contribute to our mission. As the largest recycler and repairer of technology in the UK, we have the opportunity to make a significant impact on both people and the environment.

We value every voice and are committed to fostering inclusion and diversity in all aspects of our operations, including the strengthening of our workforce.