Neighbourhood Housing Liaison Specialist
3 weeks ago
Job Summary:
This role provides a trusted service to residents as they move in and out of their homes, coping with changes in their personal circumstances or experiencing problems with their neighbours or in their communities.
The Neighbourhood Officer will work directly with other services both internally and externally to meet residents' needs and help build the resilience of our residents and communities.
Key Responsibilities:
- Understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
- Develop skills and knowledge in key areas to meet the needs of residents.
- Offer a clear trusted point of contact to resolve resident needs as part of a collaborative neighbourhood team.
Essential Experience:
- Ability to listen and understand resident demands.
- Ability to build capabilities and encourage tenants to reach their own solutions.
- Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery.
- Ability to understand patterns of resident demands and provide a flexible approach according to individual needs.
Working Hours: 35 hours per week, 09:00am-17:00pm.
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