Neighbourhood Housing Liaison

4 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time

Job Summary:

This role provides a frontline trusted service to our residents as they move in and out of their homes, coping with changes in their personal circumstances or experiencing problems with their neighbours or in their communities.

By assessing and understanding the context of people's lives and identifying predictable demand, the team will use systems thinking principles, learning from the experience of our residents, to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents.

Key Responsibilities:

To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;

To develop skills and knowledge in key areas to meet the needs of residents;

To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;

Essential Skills and Experience:

Ability to listen and understand resident demands;

Ability to build capabilities and encourage tenants to reach their own solutions;

Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;

Additional Information:

35 hours per week;

09:00am - 17:00pm;

This role is an exciting opportunity to make a positive impact on the lives of our residents and communities.



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