Social Housing Liaison Specialist

2 weeks ago


London, Greater London, United Kingdom Howells Solutions Full time £30,000 - £34,500

Resident Liaison Officer - Social Housing Planned Works

Based in North West London

Full time, permanent

£30,000 - £34,500 + car allowance OR company vehicle

Howells Solutions are working with a leading main contractor to find successful and proactive Resident Liaison Officers to join their team delivering Planned Works in Social Housing. Multiple positions available in Harrow, Ealing & Hammersmith areas.

Develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes. Prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client, so previous experience working for a main contractor on similar projects is ideal, but not required as training given on the job.

Key Responsibilities:

  • Working on planned maintenance projects
  • Decent Homes programme experience
  • Full clean driving licence with own vehicle
  • Pre-entry visits and company inductions
  • Collect tenancy agreement/approval forms
  • Visiting tenants in their homes and advising them on when and what work is being carried out
  • Act as the main point of contact and deal with any problems/queries that the tenant may have
  • Contacting neighbourhood housing associations and establishing working relations with them
  • Visiting properties that are being refurbished with potential tenants and advising them on completion dates
  • Attending and chairing tenant forum meetings to advise tenants of works being carried out

Work for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.


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