High-End Customer Experience Manager

4 weeks ago


London, Greater London, United Kingdom Firmdale Hotels Full time
Job Summary

We are looking for a highly motivated Food and Beverage Supervisor to join our team at The Soho Hotel. As a key member of our hospitality team, you will be responsible for leading and managing daily restaurant and bar operations, ensuring exceptional service and high-quality offerings.

Key Responsibilities:
  • Oversee and coordinate daily restaurant and bar activities, ensuring seamless service and high-quality offerings.
  • Develop and implement strategies to improve operational efficiency and customer satisfaction.
  • Collaborate with senior management to achieve business objectives and maintain excellent customer experiences.
Requirements:

To be successful in this role, you will require:

  • A proven track record as a Restaurant or Food & Beverage Supervisor in a fast-paced, luxury venue.
  • Strong communication and leadership skills, with the ability to motivate and develop a team.
  • Excellent problem-solving skills, with the ability to adapt to changing situations.
Salary and Benefits:

The salary for this role is £16.00 per hour, inclusive of service charge, plus a range of benefits including access to Wagestream financial wellbeing app, health cash plan, discounted cinema tickets, gym membership, travel, retailers, and restaurants, complimentary meals on shift, referral bonus scheme, flexible scheduling, dry cleaning service for work attire, enhanced holiday allowance, season ticket loan, ongoing training, professional development, English lessons, social events, team activities, fitness sessions, cycle to work scheme, and annual long service awards.



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