High-End Customer Experience Expert
2 weeks ago
Hästens Sängar AB is seeking a High-End Customer Experience Expert to join our team. The successful candidate will have a deep understanding of luxury customer needs and expectations, with a proven ability to deliver tailored solutions that exceed customer satisfaction.
This role requires a strategic thinker with excellent communication and interpersonal skills, who can build strong relationships with customers, colleagues, and partners. The High-End Customer Experience Expert will be responsible for driving customer loyalty and retention, while identifying opportunities to improve the customer experience across all touchpoints.
Main Responsibilities:
- Analyze customer data to identify trends, preferences, and pain points, informing customer-centric strategies.
- Collaborate with cross-functional teams to develop and implement customer experience initiatives, ensuring seamless delivery across all channels.
- Develop and maintain strong relationships with customers, stakeholders, and partners to drive loyalty and growth.
- Monitor and report on key customer metrics, such as Net Promoter Score (NPS), customer satisfaction, and loyalty levels.
We offer a competitive salary of $80,000 - $100,000 per year, based on experience, plus benefits and opportunities for growth and development.
Requirements:
- Bachelor's or master's degree from a reputable university.
- Minimum 2-3 years of experience in customer experience, loyalty programs, or related fields.
- Proven track record of delivering exceptional customer experiences, driving customer loyalty, and improving customer satisfaction.
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