High-End Customer Experience Expert

2 weeks ago


London, Greater London, United Kingdom Hästens Sängar AB Full time

Hästens Sängar AB is seeking a High-End Customer Experience Expert to join our team. The successful candidate will have a deep understanding of luxury customer needs and expectations, with a proven ability to deliver tailored solutions that exceed customer satisfaction.

This role requires a strategic thinker with excellent communication and interpersonal skills, who can build strong relationships with customers, colleagues, and partners. The High-End Customer Experience Expert will be responsible for driving customer loyalty and retention, while identifying opportunities to improve the customer experience across all touchpoints.

Main Responsibilities:

  • Analyze customer data to identify trends, preferences, and pain points, informing customer-centric strategies.
  • Collaborate with cross-functional teams to develop and implement customer experience initiatives, ensuring seamless delivery across all channels.
  • Develop and maintain strong relationships with customers, stakeholders, and partners to drive loyalty and growth.
  • Monitor and report on key customer metrics, such as Net Promoter Score (NPS), customer satisfaction, and loyalty levels.

We offer a competitive salary of $80,000 - $100,000 per year, based on experience, plus benefits and opportunities for growth and development.

Requirements:

  • Bachelor's or master's degree from a reputable university.
  • Minimum 2-3 years of experience in customer experience, loyalty programs, or related fields.
  • Proven track record of delivering exceptional customer experiences, driving customer loyalty, and improving customer satisfaction.


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