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Customer Engagement Strategist
2 months ago
We are seeking a highly skilled Customer Engagement Strategist to join our team at Bodhi. As a key member of our marketing department, you will be responsible for developing and executing CRM strategies to drive customer engagement and retention.
Key Responsibilities- Develop and Execute CRM Strategies: Design, manage, and optimize marketing campaigns to boost customer engagement and retention.
- Monitor and Report on Campaign Performance: Analyze data to identify trends, opportunities, and areas for improvement, and provide actionable insights to inform business decisions.
- Collaborate with Teams: Work closely with cross-functional teams to optimize retention strategies and drive business growth.
- Expertise in CRM Software: Possess hands-on experience with major CRM tools, including Braze, HubSpot, Salesforce Marketing Cloud, Silverpop, and Mailchimp.
- Strong Understanding of Data: Analyze CRM data to identify trends, opportunities, and areas for improvement.
- Experience in Creating and Maintaining HTML Templates: Design and develop HTML email templates to enhance marketing campaigns.
- 3+ Years of Experience: Proven track record as a CRM Manager or equivalent role.
- Expertise in CRM Software: Hands-on experience with major CRM tools.
- Strong Understanding of Data: Analytical skills to interpret CRM data and inform business decisions.
- Experience in Creating and Maintaining HTML Templates: Design and development skills to enhance marketing campaigns.
Bodhi is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are passionate about growth and innovation, and we are seeking a like-minded individual to join our team.
