Supervisor of Guest Services

3 weeks ago


Dalkeith, Midlothian, United Kingdom Delta Hotels Edinburgh Full time
Premier Hospitality Opportunity at Delta Hotels Edinburgh

Delta Hotels Edinburgh is seeking an experienced Front Office Supervisor to lead our team and deliver exceptional guest experiences. As a member of our team, you will benefit from our commitment to providing a seamless travel experience, flawlessly designed to meet the essential needs of modern frequent travelers.

About Our Team

Our team at Delta Hotels Edinburgh is comprised of dedicated professionals who strive to eliminate everything our guests don't need and deliver the key essentials. We work hard to create a warm, wise, and in-control environment, allowing our guests to focus on what's most important. If you share our passion for hospitality and desire to build memorable experiences, we encourage you to apply.

Key Responsibilities:

  • Using our company standards to anticipate and deliver on guests' needs
  • Confidently engaging with guests at all times
  • Ensuring efficient processing of payments, including room charges, cash, and debit/credit transactions
  • Communicating effectively with departments to address specific guest requests
  • Providing recommendations and information to enhance guests' stays
  • Leading and coaching a small team of associates


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