Customer Service Manager

4 days ago


Dalkeith, Midlothian, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time
Join Our Team

We are looking for a highly motivated and experienced Spa Reception Supervisor to join our team at Sheraton Grand Hotel & Spa, Edinburgh. As a key member of our spa management team, you will be responsible for overseeing the daily operations of the spa reception, ensuring exceptional customer service and maximizing business opportunities.

Duties and Responsibilities
  • Supervise and develop the spa reception and attendant teams to deliver outstanding service levels.
  • Maximize bookings and ensure efficient scheduling of treatments and services.
  • Maintain high standards of customer care and respond promptly to guest queries.
  • Liaise with hotel departments to provide seamless service delivery.
Requirements
  • Previous experience in leading/supervising a team in a hospitality or spa environment.
  • Excellent communication and organizational skills.
  • Ability to work flexibly, including evenings and weekends.
  • Familiarity with hotel/spa booking and scheduling software.
Benefits

As a valued member of our team, you will enjoy a competitive salary of £28,000 - £35,000 per annum, depending on experience. You will also benefit from:

  • A comprehensive benefits package, including free meals while on duty, 28 days annual leave (increasing to 33 days after further service), and access to our Employee Healthcare Plan.
  • Opportunities for career progression and development within our global organization.
  • A chance to work with a diverse and inclusive team, committed to delivering exceptional guest experiences.


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