Service Oriented Host
3 weeks ago
Welcome to Duck & Waffle
We are a vibrant restaurant located in the heart of London, serving a unique blend of traditional British cuisine with broad European influences. Our menu features dishes designed for sampling and sharing, complemented by an iconic cocktail experience served in a lively atmosphere.
About the Role
We are seeking an experienced Host/Hostess to join our Front of House team, providing exceptional service and creating memorable experiences for our guests. As a key member of our team, you will be responsible for ensuring a warm welcome, seating guests, and maintaining the flow and pace of our dining service.
Responsibilities
- Provide a friendly welcome and departure greeting to all guests
- Seat guests at tables or in waiting areas
- Answer phones in a prompt manner with appropriate scripting
- Record reservations into the reservation system
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure seamless dining experiences
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
Our Benefits
We offer a comprehensive benefits package, including:
- Highly competitive salary: £24,000 - £30,000 per annum (dependent on experience)
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme
- Yearly Staff award ceremony and party
Requirements
To succeed in this role, you will require:
- At least 1 year of front of house experience in a fast-paced hospitality environment
- Availability to work evenings, weekends, and most holidays
- Excellent written and verbal English language communication skills
- Ability to multi-task and follow directions
- Flexibility in scheduling strongly preferred
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