Front of House Ambassador
4 days ago
Overview
Duck & Waffle is a renowned restaurant offering a unique dining experience with a playful take on traditional British cuisine. We are seeking an experienced Host/Hostess to join our Front of House team, providing exceptional service and creating memorable experiences for our guests.
Salary: £24,000 - £30,000 per annum (dependent on experience)
About the Role
As a Host/Hostess, you will be responsible for ensuring a warm welcome, seating guests, and maintaining the flow and pace of our dining service. You will also answer phones in a polite and prompt manner, record reservations, and maintain contact with kitchen staff, management, serving staff, and customers to ensure seamless dining experiences.
Key Responsibilities
- Provide a friendly welcome and departure greeting to all guests
- Seat guests at tables or in waiting areas
- Answer phones in a prompt manner with appropriate scripting
- Record reservations into the reservation system
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure seamless dining experiences
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
- Ensure a professional and well-groomed appearance at all times
Requirements
To succeed in this role, you will require:
- At least 1 year of front of house experience in a fast-paced hospitality environment
- Availability to work evenings, weekends, and most holidays
- Excellent written and verbal English language communication skills
- Ability to multi-task and follow directions
- Flexibility in scheduling strongly preferred
Benefits
We offer a comprehensive benefits package, including:
- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
- 28 days holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme
- Yearly Staff award ceremony and party
Why Work for Us?
Duck & Waffle offers a dynamic and supportive work environment where you can develop your skills and advance your career. Our team is passionate about delivering exceptional customer service and creating unforgettable experiences for our guests. If you share our values and are committed to excellence, we encourage you to apply for this exciting opportunity.
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