Dining Service Team Member

4 days ago


Dalkeith, Midlothian, United Kingdom Duck & Waffle Full time

About the Role

We are seeking an experienced Host/Hostess to join our Front of House team, providing exceptional service and creating memorable experiences for our guests. As a key member of our team, you will be responsible for ensuring a warm welcome, seating guests, and maintaining the flow and pace of our dining service.

Responsibilities

  • Provide a friendly welcome and departure greeting to all guests
  • Seat guests at tables or in waiting areas
  • Answer phones in a prompt manner with appropriate scripting
  • Record reservations into the reservation system
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure seamless dining experiences
  • Direct guests to cloakrooms and waiting areas such as Bar and/or lounge

What We Offer

We offer a comprehensive benefits package, including:

  • Highly competitive salary: £24,000 - £30,000 per annum (dependent on experience)
  • 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA or Duck & Waffle restaurants
  • 28 days holiday allowance
  • Complimentary breakfast and dinner during shifts
  • 'Refer-a-friend cash incentive scheme
  • Employee of the month rewards
  • Internal Training and career development
  • Pension Scheme
  • Yearly Staff award ceremony and party

Requirements

To succeed in this role, you will require:

  • At least 1 year of front of house experience in a fast-paced hospitality environment
  • Availability to work evenings, weekends, and most holidays
  • Excellent written and verbal English language communication skills
  • Ability to multi-task and follow directions
  • Flexibility in scheduling strongly preferred


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