Account Handler

**FLB Group **(_Filofax, Letts, Blueline_) are one of the world’s largest innovators and manufacturers of quality stationery and lifestyle accessories, with operations on three continents and distributors worldwide.

We currently have an opportunity to join the company as Account Handler with our Customer Service Team.

**Key responsibilities**:
The role of Account Handler will involve ensuring customer orders are received and progressed in a professional, accurate and timely manner, and that they are closed accurately and promptly and delivered on time ensuring sales targets are met. Some of the tasks include:
Administer orders against schedule to achieve manufacturing week targets

Proactively monitor all critical dates

Raise and / or amend order specifications as required

Resolve technical problems that arise

**Skills & experience required**:
To be considered for the post of Account Handler you will demonstrate the ability to manage multiple customer orders at differing stages in the process and be competent in effectively prioritising your workload ensuring timely delivery of orders to the customer. You will be customer oriented with a calm and effective manner in resolving customer queries.

**The offer**:
Full role definition is available on request.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 21 - 35 per week

**Salary**: £18,965.00-£19,600.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dalkeith: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: AH/APRIL23