Hotel Service Ambassador
4 days ago
About the Role
As a valued member of our team, you will have the opportunity to provide exceptional service to our guests by working collaboratively with your colleagues to deliver captivating experiences. This role involves being highly courteous and giving our guests a memorable service and lasting impression.
Key Responsibilities:
- Be highly courteous and give our guests a memorable service and lasting impression
- Provide exceptional service by demonstrating full knowledge of our products and facilities
- Ensure that the daily task list is completed effectively
- Work collaboratively with your colleagues to deliver captivating experiences
- Take initiative in accommodating our guests needs in a resourceful manner
Requirements:
- Excellent guest engagement skills
- An ability to bring the guest experience to life throughout the hotel
- The ability to communicate and organize yourself in line with different guest expectations
- A good command of English is essential, a second language is advantageous
About Us
We are a premier hotel located on iconic Princes Street in Edinburgh's vibrant capital. With easy access to must-see landmarks such as Edinburgh Castle and the Royal Mile, our hotel offers an unbeatable location for our guests. Our staff incentives include valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
Benefits:
- Genuine career opportunities within our business
- Valuable on-the-job training, along with access to our digital online learning platform
- Staff incentives when you and the team perform
Salary Estimate:
£22,000 - £25,000 per annum
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