Hotel Experience Ambassador
2 days ago
About Us
We are a first-class aparthotel located in the heart of Edinburgh, catering to long-term business travelers and leisure guests. Our 107 spacious suites with full kitchens offer the comforts of home, while our team provides exceptional service with a human touch.
Our Culture
We value teamwork, relationships, and delivering unique experiences for our guests. As a Resident Inn by Marriott Edinburgh team member, you will experience a legendary service culture focused on meeting the needs of long-stay guests.
The Role
As a Casual Guest Experience Expert, you will take the initiative to deliver a wide range of services that guide guests through their entire stay. This includes anticipating and meeting guest needs, engaging with confidence and professionalism, and ensuring seamless check-in and check-out processes.
Main Responsibilities
- Anticipate and meet guest needs using our company standard
- Engage with guests at all times with confidence and professionalism
- Ensure efficient check-in and check-out processes
- Process various payment types, including room charges, cash, and debit/credit cards
- Communicate effectively between departments on guest requests
- Provide helpful information and recommendations to guests
- Assist with food and beverage activities
The Person
We are seeking individuals with passion, drive, reliability, and a willingness to learn. Preferred qualifications include a high school diploma or equivalent, although some work experience is desired but not essential.
Salary Information
The estimated salary for this position is £12.83 per hour. We offer a competitive compensation package, reflecting the value we place on our team members' contributions.
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