Hospitality Services Expert

16 hours ago


Dalkeith, Midlothian, United Kingdom Residence Inn by Marriott Edinburgh Full time
Service Culture:
At Residence Inn by Marriott Edinburgh, we strive to create a warm and welcoming atmosphere that makes every guest feel valued. As a Casual Guest Experience Expert, you'll embody our legendary service culture, focusing on delivering unique experiences tailored to each guest's needs. You'll work closely with our teams to identify opportunities for improvement and exceed our guests' expectations.

Main Responsibilities:
  • Apply our company standards to craft customized experiences for guests.
  • Maintain strong relationships with colleagues to ensure seamless operations.
  • Efficiently process various payment types, including room charges, cash, and credit/debit cards.
  • Communicate effectively between departments to address specific guest requests.
  • Provide insightful recommendations to enhance guests' stays.
  • Support food and beverage activities.

About Us:
We're a leading aparthotel in Edinburgh, boasting 107 spacious suites with full kitchens. Our prime location in the heart of the city makes us an ideal choice for both business travelers and leisure guests. We're committed to fostering a diverse and inclusive workforce, dedicated to delivering exceptional service and exceeding our guests' expectations.

Earning Potential:
This role comes with an estimated annual salary of £12,830, reflecting the competitive rates for similar positions in Edinburgh.

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