Front Office Manager

5 days ago


Dalkeith, Midlothian, United Kingdom Delta Hotels Edinburgh Full time
Delta Hotels Edinburgh: A Premier Destination for Hospitality Professionals

We are seeking an exceptional Front Office Supervisor to join our team at Delta Hotels Edinburgh, a 4-star full-service brand within the Marriott Portfolio. Located just 2 miles from Edinburgh Airport and 15 minutes from the city centre, we offer a streamlined premium experience tailored to meet our guests' needs.

About the Role

As a Front Office Supervisor, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized services to guide guests throughout their stay. Your key responsibilities will include:

  • Anticipating and meeting guests' needs using our company standards
  • Engaging with guests professionally and confidently at all times
  • Ensuring efficient processing of payments, including room charges, cash, and debit/credit transactions
  • Communicating effectively with departments to address specific guest requests
  • Providing recommendations and information to enhance guests' stays
  • Leading and coaching a small team of associates

If you are passionate about delivering purposeful service and focused on details that matter, we invite you to explore this opportunity at Delta Hotels Edinburgh. You will join a portfolio of brands with Marriott International, offering endless opportunities for development and growth.



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