Front Desk Manager with Food and Beverage Responsibilities
5 days ago
We are seeking a dedicated Front Desk Manager to join our team at Residence Inn by Marriott Edinburgh.
Job Summary:This is an excellent opportunity for a customer-focused individual to provide exceptional service to our guests, ensuring their stay is memorable and enjoyable. The ideal candidate will be responsible for managing the front desk operations, including check-in/check-out processes, room assignments, and resolving guest issues in a timely manner.
Main Responsibilities:- Guest Service: Deliver personalized service to guests, anticipating and addressing their needs promptly and efficiently.
- Front Desk Operations: Manage check-in/check-out processes, room assignments, and key card distribution, ensuring accuracy and timeliness.
- Issue Resolution: Resolve guest complaints and issues in a professional and courteous manner, providing solutions that meet or exceed guest expectations.
- Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
- Free Meals: Enjoy complimentary meals while on duty.
- Wellness Programs: Access to exclusive wellness programs and gym facilities.
- Discounts: Receive discounts on food, beverage, and hotel stays worldwide.
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