Front Desk Manager with Food and Beverage Responsibilities

5 days ago


Dalkeith, Midlothian, United Kingdom Residence Inn by Marriott Edinburgh Full time

We are seeking a dedicated Front Desk Manager to join our team at Residence Inn by Marriott Edinburgh.

Job Summary:

This is an excellent opportunity for a customer-focused individual to provide exceptional service to our guests, ensuring their stay is memorable and enjoyable. The ideal candidate will be responsible for managing the front desk operations, including check-in/check-out processes, room assignments, and resolving guest issues in a timely manner.

Main Responsibilities:
  • Guest Service: Deliver personalized service to guests, anticipating and addressing their needs promptly and efficiently.
  • Front Desk Operations: Manage check-in/check-out processes, room assignments, and key card distribution, ensuring accuracy and timeliness.
  • Issue Resolution: Resolve guest complaints and issues in a professional and courteous manner, providing solutions that meet or exceed guest expectations.
Benefits:
  • Competitive Salary: £25,000 - £30,000 per annum, depending on experience.
  • Free Meals: Enjoy complimentary meals while on duty.
  • Wellness Programs: Access to exclusive wellness programs and gym facilities.
  • Discounts: Receive discounts on food, beverage, and hotel stays worldwide.


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