F&B Operations Manager Position at Delta Hotels Edinburgh
1 week ago
We are seeking an experienced F&B Operations Manager to join our team at Delta Hotels Edinburgh. As a key member of our operations department, you will play a crucial role in ensuring the smooth operation of our food and beverage services.
Company Overview:
Delta Hotels Edinburgh is a 4-star full-service hotel located just 2 miles from Edinburgh Airport and 15 minutes from the city centre. We offer a streamlined premium experience with rooms tailored to meet our guests' needs.
About the Role:
- Assist in the management of food and beverage operations, including menu planning, inventory control, and staff supervision.
- Create a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing exceptional service.
- Provide excellent customer service to all employees and respond quickly and proactively to their concerns.
- Use coaching skills throughout the property to ensure a high level of performance from team members.
- Motivate and encourage staff to resolve guest and employee-related issues efficiently.
- Ensure exceptional customer service by responding promptly and effectively to guest complaints or problems.
- Take ownership of resolving guest complaints or problems until they are fully addressed.
- Develop relationships with guests to build repeat business and loyalty.
Additional Responsibilities:
- Comply with all corporate accounting procedures and assist the F&B Manager as needed with annual quality audits.
- Manage inventory levels and monitor stock to prevent waste and minimize losses.
Requirements:
- A supervisor-level position with experience in food and beverage operations.
- A real passion for delivering exceptional customer service and a commitment to maintaining high standards.
- The ability to learn quickly, adapt to changing situations, and develop new skills.
- An understanding of Marriott International's service culture and a willingness to promote it throughout the property.
Benefits:
- Discounted room rates for personal use and for friends and family worldwide.
- Discounts on food and beverages at Marriott hotels globally.
- Access to personalized training and development opportunities.
- Free car parking and wellness programs.
- The opportunity to earn additional income through company incentives.
- Retention and long-service rewards.
Estimated Salary Range: £35,000 - £45,000 per annum, depending on experience and qualifications.
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