Customer Service Ambassador

4 weeks ago


Peterborough, United Kingdom Anne Corder Recruitment Full time

Job Title: Customer Support Coordinator

Location: Flexible

We are seeking a highly skilled Customer Support Coordinator to join our team. As a key member of our Client Liaison team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between our clients and internal teams.

Key Responsibilities:

  • Process customer enquiries, orders, and change requests with speed and accuracy.
  • Anticipate and resolve potential issues to provide seamless service.
  • Work closely with Manufacturing, Planning, Logistics, and Commercial teams to meet customer needs at the best possible cost.
  • Ensure clear communication and keep all stakeholders informed of any supply changes.
  • Handle complaints with professionalism and implement solutions and preventative measures.
  • Maintain accurate customer records and assist with account creation, pricing, and order placement.
  • Support continuous improvement initiatives within the Customer Support team.

What We're Looking For:

  • Experience in customer support or administration in a fast-paced environment.
  • Strong communication skills and ability to build effective working relationships.
  • A problem solver who is curious, proactive, and detail-oriented.
  • Experience working within a team-oriented, cross-functional environment.

About the Role:

This is an exciting opportunity to join a team that values continuous improvement, celebrates success, and provides the opportunity to make meaningful contributions. You will have the chance to work in a fast-paced environment and develop your skills in customer service and support.

Working Hours: Monday to Friday, between 8:00 AM and 5:30 PM, with occasional weekend shifts.



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