Customer Service Ambassador
4 weeks ago
Job Title: Customer Support Coordinator
Location: Flexible
We are seeking a highly skilled Customer Support Coordinator to join our team. As a key member of our Client Liaison team, you will be responsible for delivering exceptional customer service and ensuring seamless communication between our clients and internal teams.
Key Responsibilities:
- Process customer enquiries, orders, and change requests with speed and accuracy.
- Anticipate and resolve potential issues to provide seamless service.
- Work closely with Manufacturing, Planning, Logistics, and Commercial teams to meet customer needs at the best possible cost.
- Ensure clear communication and keep all stakeholders informed of any supply changes.
- Handle complaints with professionalism and implement solutions and preventative measures.
- Maintain accurate customer records and assist with account creation, pricing, and order placement.
- Support continuous improvement initiatives within the Customer Support team.
What We're Looking For:
- Experience in customer support or administration in a fast-paced environment.
- Strong communication skills and ability to build effective working relationships.
- A problem solver who is curious, proactive, and detail-oriented.
- Experience working within a team-oriented, cross-functional environment.
About the Role:
This is an exciting opportunity to join a team that values continuous improvement, celebrates success, and provides the opportunity to make meaningful contributions. You will have the chance to work in a fast-paced environment and develop your skills in customer service and support.
Working Hours: Monday to Friday, between 8:00 AM and 5:30 PM, with occasional weekend shifts.
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