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Customer Service Representative

1 month ago

Middlesbrough, Middlesbrough, United Kingdom BUZZ Bingo Full time

Are you passionate about delivering exceptional customer service and creating a welcoming atmosphere for our members?

We're looking for a skilled Customer Assistant to join our team at BUZZ Bingo, where you'll play a vital role in ensuring our customers have an outstanding experience every time they visit our club.

The Role:

As a Customer Assistant, you'll be the face of our club, responsible for providing top-notch service to our customers. You'll be the first point of contact for our members, answering their queries, resolving issues, and making sure they feel valued and appreciated.

Your Responsibilities:

  • Build strong relationships with our customers and provide personalized service to meet their needs
  • Be flexible and adapt to changing situations, working across various areas of the club, including front of house, book sales, treasury, machines, the bar area, and kitchen
  • Support other duties as requested by your line manager, ensuring the smooth operation of the club
  • Contribute to creating a safer gambling environment for all our customers and colleagues

What We're Looking For:

  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Excellent communication skills, with the ability to adapt to different situations
  • Basic numeracy knowledge and experience handling cash
  • A confident and proactive approach to ensuring all customers follow our company policies and standards

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A fun and supportive work environment
  • Access to our Thrive App, My Eva, and other employee benefits

How to Apply:

If you're passionate about delivering exceptional customer service and creating a welcoming atmosphere for our members, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].