Customer Service Representative

2 weeks ago


Middlesbrough, Middlesbrough, United Kingdom Goals Full time

At Goals, we're passionate about delivering exceptional customer experiences in a fast-paced and fun sporting environment. As a key member of our team, you'll play a vital role in helping us exceed customer expectations and achieve our goal of being the premier five-a-side football centre operator in the UK.

We're looking for someone who is passionate about delivering outstanding service, has a positive attitude, and is able to work well under pressure. As a Bar Staff member, you'll be responsible for creating a rapport with customers, encouraging them to stay longer and come back again. You'll also be part of our dynamic and motivated Reception team, providing excellent customer service and handling face-to-face enquiries and telephone sales.

As part of our service requirement, you'll be expected to work shifts that include evenings and weekends. In return, we offer a range of benefits, including a pension scheme, access to employee assistance careline, bonus scheme based on KP's, team incentives, and more.

Key Responsibilities:

  • Provide exceptional customer service in a fast-paced environment
  • Work collaboratively as part of a dynamic team
  • Handle cash and operate a point of sale system
  • Deal with face-to-face enquiries and telephone sales
  • Work shifts that include evenings and weekends

Benefits:

  • Paid breaks
  • Pension scheme
  • Access to employee assistance careline
  • Bonus scheme based on KP's
  • Team incentives
  • 50% discount on Goals-related products
  • Free individual pitch hire
  • Annual events
  • Uniform provided
  • Fantasy football team league with prizes


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