Customer Service Representative

4 weeks ago


Middlesbrough, Middlesbrough, United Kingdom BUZZ Bingo Full time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same?

We're looking for a skilled Customer Assistant to join our team at BUZZ Bingo in Middlesbrough. As a Customer Assistant, you'll be the face of our club, responsible for providing outstanding service to our customers and ensuring their experience is nothing short of exceptional.

The Role You'll Play

As a Customer Assistant, you'll be the first point of contact for our customers, handling queries, resolving issues, and providing a warm and welcoming experience. You'll work closely with our team to ensure seamless service delivery, from front of house to the bar area and kitchen.

Key Responsibilities

  • Build rapport and relationships with customers to create a loyal and engaged community
  • Provide exceptional customer service, ensuring every interaction is positive and memorable
  • Support with other duties as requested by the line manager, including general housekeeping and maintaining a safe and clean environment
  • Ensure a Safer Gambling Environment for all customers and colleagues across all channels

What We're Looking For

  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills that can be adapted to different situations
  • Experience of handling cash and basic numeracy knowledge
  • You're confident at challenging the way things are done and can ensure all customers follow our company policies and standards

Applicants must be 18+ and have a passion for delivering exceptional customer experiences.



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