Customer Service Ambassador

5 days ago


Middlesbrough, Middlesbrough, United Kingdom Leonardo Hotel Middlesbrough Full time

Welcome to Leonardo Hotel Middlesbrough, a leading hospitality provider in the UK and Europe. We are currently seeking a highly motivated and enthusiastic Customer Service Ambassador to join our team.

About the Role

We are looking for an exceptional individual who embodies our company values of being yourself, being a bold team player, and bringing warmth and friendliness to work every day. As a Food and Beverage Assistant, you will be a key representative of our hotel, providing top-notch customer service to our guests in our restaurant and bar.

Your responsibilities will include:

  • Ensuring that our guests have an exceptional experience in our restaurant and bar, with a focus on delivering first-class hospitality.
  • Working closely with our team to maintain high standards of quality and service excellence.
  • Developing strong relationships with our guests, understanding their needs, and exceeding their expectations.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • A competitive salary of £18,000 - £20,000 per annum, depending on experience.
  • Special rates on hotel rooms across the UK and Europe, perfect for exploring new destinations.
  • Company-wide recognition scheme, rewarding your hard work and dedication.
  • Meals on duty, ensuring you stay energized throughout your shift.
  • Talent referral scheme, offering a bonus for recommending friends to join our team.
  • Ongoing job-related training programs, helping you grow and develop in your career.
About Us

Leonardo Hotel Middlesbrough is part of a rapidly growing hotel group, operating over 270 hotels across the UK and Europe. With plans for major expansion in the coming years, we offer exciting opportunities for career progression and growth.

We are committed to investing in our employees' development, providing access to our learning portal, GROWonline, and regular coaching and training from our management team. Our goal is to create a supportive and inclusive work environment, where everyone can thrive and reach their full potential.



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