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Customer Service Representative

2 months ago

Stockport, Stockport, United Kingdom St John Ambulance Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional service to our retail customers, providing a positive and engaging experience that meets their needs and exceeds their expectations.

**Key Responsibilities**

  • Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers, understand their needs, and provide tailored solutions.
  • Work collaboratively with internal stakeholders to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date with product knowledge and company information to provide accurate and informed responses to customer inquiries.
  • Meet or exceed performance metrics and service level agreements, ensuring high levels of customer satisfaction and loyalty.

**What We Offer**

As a Customer Service Advisor at St John Ambulance, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who share your passion for delivering exceptional customer service. We offer a competitive salary, comprehensive training and development programs, and a range of benefits to support your career growth and well-being.

**About Us**

St John Ambulance is a leading provider of first aid services, training, and campaigning. We are committed to saving lives and improving health outcomes through our community response and outreach services, as well as our clinical skills and confidence-building programs. As a member of our team, you will be part of a vibrant and inclusive organization that values diversity, equity, and inclusion.