IT Support Specialist
6 days ago
Smart 1 Recruitment Limited is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing first-line technical support to customers and employees, as well as daily remote managed services to customers.
Key Responsibilities:- Install and support MS Windows 10/11, Server 2016/2022
- Provide first-level technical support to customers via phone and remote support software
- Work with MS Office 365 (Word, Excel, Outlook) and MS Teams
- Collaborate with the technical department to manage the implementation of new customers
- Minimum of two years' experience in installing and supporting MS Windows 10/11, Server 2016/2022
- Proven track record of providing first-level technical support to customers
- Proficiency with MS Office 365 and MS Teams
- Excellent customer interfacing and communication skills
- Ability to work under pressure and meet tight deadlines
- Web Server management and configuration using Windows IIS
- Configuring and supporting Active Directory, DHCP, DNS, Group Policy, VPNs
- Installing and configuring Networks (such as cabling, firewalls, routers, NAT, Access Rules)
- Configuring and supporting Hyper-V
- WordPress website configuration and maintenance
- Knowledge of XML, HL7, HTML, EDIFACT
- Microsoft SQL database knowledge including TSQL
Location: Remote/Home Working and Office Based: Redditch, Worcestershire
Hours: Monday to Friday 08:30 – 17:30
Salary: £22,000 - £30,000 p.a. dependent upon experience
Benefits: Company Private Health Scheme, Pension
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