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Technical Support Specialist

2 months ago


Redditch, Worcestershire, United Kingdom Rise Technical Recruitment Limited Full time

Job Summary:

Rise Technical Recruitment Limited is seeking a highly motivated and ambitious Technical Support Specialist to join our team. As a key member of our Support Team, you will be responsible for providing exceptional technical support to our clients, ensuring their technical needs are met and exceeded.

About the Role:

  • Provide 1st and 2nd line technical support to clients via phone, email, and in-person.
  • Work closely with our internal teams to resolve technical issues and improve our services.
  • Collaborate with our clients to understand their technical requirements and provide tailored solutions.
  • Stay up-to-date with the latest technologies and trends in the industry.
  • Participate in the development and implementation of new technical processes and procedures.

Requirements:

  • 1-2 years of experience in a technical support role.
  • Strong knowledge of CRM systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to the latest technologies and tools.

How to Apply:

If you are a motivated and ambitious Technical Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to Rise Technical Recruitment Limited.