Client Support Specialist

2 weeks ago


Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

Position Title: Client Support Specialist

Compensation: £25,000 Per annum

Employment Type: Temporary to Permanent

Overview:

We are looking for a committed and proactive Client Support Specialist to become a vital part of our vibrant team at Workforce Staffing Ltd. The ideal candidate will be tasked with delivering outstanding client support, addressing inquiries, resolving challenges, and ensuring that our clients enjoy a seamless experience with our organization. This position demands exceptional communication abilities, a solution-oriented approach, and a dedication to client satisfaction.

Primary Responsibilities:

  • Respond to client inquiries in a timely and professional manner through various communication channels.
  • Efficiently manage and resolve client complaints and issues, escalating to senior management when necessary.
  • Maintain comprehensive knowledge of our offerings to provide precise information and assistance to clients.
  • Support clients with order placements, shipment tracking, and the processing of returns or exchanges.
  • Accurately document client interactions and transactions in our customer relationship management (CRM) system.
  • Collect client feedback and relay insights to relevant teams for ongoing enhancement.
  • Comply with company policies and procedures, ensuring adherence to industry regulations and standards.
  • Engage in training and development opportunities to improve skills and knowledge related to client support.

Desired Qualities:

  • A positive demeanor and a genuine enthusiasm for delivering exceptional client support.
  • Capability to work autonomously as well as collaboratively within a team.
  • Willingness to adapt to various shifts, including evenings and weekends as required.
  • A strong work ethic and a commitment to ongoing personal and professional development.

#INDLOU24



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