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Client Relations Specialist

3 months ago

Redditch, Worcestershire, United Kingdom Workforce Staffing Ltd Full time

Position: Client Relations Specialist
Company: Workforce Staffing Ltd
Compensation: £24,000 Annually - inclusive of bonus opportunities
Schedule: Monday to Friday, 9am-5pm, totaling 37.5 hours per week

Benefits:

  • 22 days of annual leave plus public holidays
  • Standard pension auto-enrollment
  • Additional day off to celebrate your birthday

Key Responsibilities:

  • Deliver outstanding customer service consistently, showcasing understanding and compassion
  • Act as the primary contact for clients while addressing their concerns
  • Conduct daily outbound communications to clients and service providers, proactively managing any emerging issues
  • Collaborate with project managers as necessary
  • Maintain accurate records of customer interactions within the CRM system
  • Strive to meet and exceed performance targets and Key Performance Indicators (KPIs)
  • Document service inquiries and issues with assigned reference numbers in the CRM
  • Regularly update systems and reporting tools
  • Monitor and manage the status of assigned complaints
  • Ensure collection of outstanding balances from clients upon project completion
  • Foster positive communication with internal teams and clients through various channels including phone, email, and written correspondence
  • Support team members to ensure high standards of customer service are upheld
  • Uphold a professional representation of the company at all times

Qualifications:

  • Prior experience in customer engagement
  • Customer-centric mindset with a compassionate approach
  • Exceptional communication skills and awareness of customer needs
  • Able to perform effectively under pressure
  • Meticulous attention to detail
  • Proactive problem-solving abilities
  • Strong verbal and written communication capabilities
  • Experience in cash collection and handling financial documentation upon completion
  • Proficient in Microsoft Office and Outlook