Emergency Response Coordinator

4 days ago


Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time
About the Role

We are seeking a skilled and compassionate individual to join our team as an Emergency Response Coordinator. As a key member of our Alarm Receiving Centre, you will be responsible for providing exceptional customer service and support to our clients, ensuring their safety and well-being in times of need.

Key Responsibilities
  • Respond to incoming alarm and voice calls, understanding the reason for the call and coordinating next steps to ensure customer safety and well-being.
  • Use effective communication skills to build rapport with customers, empathizing with their situations and providing reassurance when needed.
  • Make informed decisions on how best to support customers, using keyboard skills to capture information and document call outcomes.
  • Work collaboratively with a proactive and person-centred team to provide a 24-hour alarm response service, 365 days a year.
  • Adapt to changing situations and new ways of working, demonstrating confidence, resilience, and a proactive approach.
Requirements
  • A genuine passion for providing care and support to people.
  • Strong, clear, and effective communication skills.
  • Keyboard skills to capture information based on reason and outcome of call.
  • Ability to empathize with people and build rapport in challenging situations.
  • Confidence, resilience, and a proactive approach.
What We Offer
  • A competitive salary, reviewed annually.
  • Generous annual leave entitlement.
  • Enhanced pension scheme.
  • Access to a health care benefit plan, credit union, and cycle to work scheme.
  • Occupational Sick Pay.
  • Family Friendly Policies.
  • Employee Assistance Programme.
About Us

Bield Housing and Care is a Scottish charity dedicated to providing high-quality care and support services to our clients. We are committed to delivering exceptional customer service and creating a positive work environment for our employees.



  • Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

    About the RoleWe are seeking a skilled and compassionate individual to join our Alarm Receiving Centre team as an Emergency Response Coordinator. As a key member of our team, you will be responsible for providing exceptional customer support and crisis management services to our customers.Key ResponsibilitiesRespond to incoming alarm and voice calls,...


  • Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

    About the RoleWe are seeking a skilled and compassionate individual to join our Alarm Receiving Centre team as an Emergency Response Coordinator. As a key member of our team, you will be responsible for providing exceptional customer support and crisis management services to our customers.Key ResponsibilitiesRespond to incoming alarm and voice calls,...


  • Glasgow, Glasgow City, United Kingdom UK Health Security Agency Full time

    Position OverviewThe Radiation Hazards and Emergencies Department (RHED) is at the forefront of the UK Health Security Agency's (UKHSA) mission to prepare for and respond to radiation and nuclear emergencies. This department also extends its expertise to provide guidance and support to governmental bodies and external organizations regarding emergency...


  • Glasgow, Glasgow City, United Kingdom Blue Arrow Full time £13

    Working Hours: Full Time (37.5 hours per week)Employment Type: Temporary position with opportunities for career advancement. Are you interested in joining the UK's leading telecommunications provider? Do you seek a position that offers growth along with exceptional training and career development? Look no further, as we present an excellent full-time...

  • On-Call Firefighter

    3 days ago


    Glasgow, Glasgow City, United Kingdom Shared Services Partnership Full time

    Job Summary:We are seeking a highly motivated and physically fit individual to join our team as an On-Call Firefighter. As a key member of our emergency response team, you will be responsible for responding to a range of emergencies and engaging with our community.Key Responsibilities:Respond to emergency calls and participate in firefighting and rescue...

  • On-Call Firefighter

    3 days ago


    Glasgow, Glasgow City, United Kingdom Shared Services Partnership Full time

    Job Summary:We are seeking a highly motivated and physically fit individual to join our team as an On-Call Firefighter. As a key member of our emergency response team, you will be responsible for responding to a range of emergencies and engaging with our community.Key Responsibilities:Respond to emergency calls and participate in firefighting and rescue...

  • Emergency Call Advisor

    2 months ago


    Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

    If you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you Bield Response 24 have a fantastic opportunity for a new Emergency Call Advisor to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the...


  • Glasgow, Glasgow City, United Kingdom NHS Greater Glasgow & Clyde Full time

    NHS Greater Glasgow and Clyde stands as one of the most extensive healthcare systems in the UK, employing approximately 40,000 individuals across a diverse array of clinical and non-clinical roles. Our organization is dedicated to delivering comprehensive acute hospital, primary, community, and mental health services to a population exceeding 1.15 million,...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    NHS Greater Glasgow and Clyde is recognized as one of the most extensive healthcare systems in the UK, employing approximately 40,000 individuals across a diverse array of clinical and non-clinical roles. Our organization is dedicated to delivering comprehensive acute hospital, primary, community, and mental health services to a population exceeding 1.15...


  • Glasgow, Glasgow City, United Kingdom CBRE Full time

    Job Title: Facilities CoordinatorCompany Overview: CBRE is a leading global provider of integrated facilities and corporate real estate management services.Job Summary: We are seeking a highly motivated and organized Facilities Coordinator to join our team in Uddingston. The successful candidate will be responsible for providing operational delivery of all...


  • Glasgow, Glasgow City, United Kingdom CBRE Full time

    Job Title: Facilities CoordinatorCompany Overview: CBRE is a leading global provider of integrated facilities and corporate real estate management services.Job Summary: We are seeking a highly motivated and organized Facilities Coordinator to join our team in Uddingston. The successful candidate will be responsible for providing operational delivery of all...

  • Medical Director

    6 days ago


    Glasgow, Glasgow City, United Kingdom NHS 24 Full time

    Job OpportunityNHS 24 is seeking a highly experienced medical leader to provide professional clinical leadership and expertise in urgent and emergency care to our services.Key ResponsibilitiesProvide clinical leadership and expertise to our urgent and emergency care services.Influence the development and implementation of safe and effective clinical models...

  • Medical Director

    1 week ago


    Glasgow, Glasgow City, United Kingdom NHS 24 Full time

    Job OpportunityNHS 24 is seeking a highly experienced medical leader to provide professional clinical leadership and expertise in urgent and emergency care to our services.Key ResponsibilitiesProvide clinical leadership and expertise to our urgent and emergency care services.Influence the development and implementation of safe and effective clinical models...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    About the RoleWe are seeking a highly skilled and motivated Clinical Fellow in Emergency Medicine to join our team at NHS Scotland. As a key member of our emergency department, you will play a vital role in providing high-quality patient care and contributing to the development of our team.Key ResponsibilitiesParticipate in a full shift rota, including day,...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    About the RoleWe are seeking a highly skilled and motivated Clinical Fellow in Emergency Medicine to join our team at NHS Scotland. As a key member of our emergency department, you will play a vital role in providing high-quality patient care and contributing to the development of our team.Key ResponsibilitiesParticipate in a full shift rota, including day,...


  • Glasgow, Glasgow City, United Kingdom University of Glasgow Full time

    Job Objective Assist the Duty Manager in the strategic planning and execution of operational tasks, as well as the training and development of Facilities Assistants and Facilities Cleaning Assistants within a designated Facilities team, ensuring exceptional service delivery to the University community. Key Responsibilities 1. Training and Leadership 1.1...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    Job SummaryWe are seeking highly skilled and dedicated individuals to join our team as Emergency Call Handlers at the West Ambulance Control Centre in Scotland. As a key member of our team, you will be responsible for providing critical support to the public during emergency situations.Key ResponsibilitiesRespond to emergency calls in a calm and professional...


  • Glasgow, Glasgow City, United Kingdom NHS Scotland Full time

    Job SummaryWe are seeking highly skilled and dedicated individuals to join our team as Emergency Call Handlers at the West Ambulance Control Centre in Scotland. As a key member of our team, you will be responsible for providing critical support to the public during emergency situations.Key ResponsibilitiesRespond to emergency calls in a calm and professional...


  • Glasgow, Glasgow City, United Kingdom Red - Specialist Recruitment Full time

    Position Overview: Our client is seeking a dedicated HSEQ Compliance Coordinator to assist the HSEQ Team and the broader Operations Teams. This role is pivotal in overseeing all monitoring and reporting functions related to fleet performance and the execution of the Integrated Management System. Key Responsibilities: Conduct root cause analysis to identify...


  • Glasgow, Glasgow City, United Kingdom GAP Group Limited Full time

    Facilities Operations CoordinatorAre you dedicated to providing exceptional service and looking for a role where you can excel? An exciting opportunity has emerged for a Facilities Operations Coordinator to contribute to our operations. If you possess relevant experience and are skilled in Microsoft Office tools, we encourage you to consider this...