Customer Experience Advocate
4 days ago
Welcome to Taylor & Hart, a bespoke jeweller dedicated to creating exquisite custom engagement rings and jewellery pieces. As an Aftercare Ambassador, you'll play a crucial role in ensuring our customers receive exceptional aftercare services, fostering long-lasting relationships and loyalty.
Based in the heart of London, our workshop and showroom offer an ideal setting for our Customer Experience Team to thrive. The successful candidate will be responsible for greeting customers, providing expert guidance on aftercare services, and collaborating with the retail sales team to ensure seamless customer interactions.
In this role, you'll have the opportunity to develop strong internal networks, communicating effectively with various functions such as Production, Procurement, Fulfillment, and Sales. Your attention to detail, proactive attitude, and ability to build trust with colleagues will be essential in driving success.
Main Responsibilities- Welcome customers to our showroom and assist them with aftercare services, including resizes.
- Ensure aftercare services are entered correctly, efficiently, and managed through our system.
- Enter products for inspection as they are received.
- Provide quick, honest advice and confident responses to customer queries.
- Support the customer care team with responding to inbound enquiries and emails.
- A positive attitude that can adapt and thrive in changing circumstances.
- A proactive attitude to work.
- Attention to detail.
- A responsible and reliable personality.
- A passion for continuous learning and improvement.
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