Service Desk Support Specialist

4 days ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time

Company Overview: Ecotricity is a leading green energy company that aims to change the way energy is made and used in Britain. We use renewable energy sources like windmills, sun parks, and green gasmills to power our customers' homes and businesses.

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Salary: The estimated salary for this role is around £30,000 - £40,000 per annum, depending on experience.

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Job Description:

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  • As a Service Desk Administrator, you will be an integral part of our IT support team, delivering colleague-focused services that ensure a seamless and exceptional support experience.">
  • You will handle incidents, service requests, and queries, striving for first-contact resolution and operational excellence.">
  • You will provide efficient, high-quality support while adhering to established processes and service standards.">
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Required Skills and Qualifications:

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  • Proven experience in a customer-focused support role.">
  • BASIC UNDERSTANDING OF ITIL PRINCIPLES AND BEST PRACTICES (ADVANTAGEOUS).">
  • RELEVANT CERTIFICATIONS SUCH AS ITIL FOUNDATION OR COMPTELIA A+ (ADVANTAGEOUS).">
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Benefits:

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  • Healthcare plan, life assurance, and generous pension contribution">
  • Hybrid working">
  • VARIOUS COMPANY DISCOUNTS (INCLUDING SHOPS, DAYS OUT AND EVENTS)">
  • Holiday of 25 days (plus bank holidays) & ability to buy/sell days">
  • Cycle to work scheme, car pooling, and onsite parking available">
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Others:

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As a valued member of the team, you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.

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The fast-moving nature of the company's business means that from time to time, you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis.

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We are committed to using our people in the best possible way at all times and helping employees to make their contribution in a changing environment.

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Ecotricity is a dynamic and innovative company that uses the money from our customers' bills to make clean, renewable energy ourselves.

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We have achieved significant milestones, including building Britain's first megawatt windmill and the country's first grid-scale sun park.

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We also launched Britain's greenest mobile phone service, Ecotalk, where we use the money from our customers' bills to protect and regenerate Britain's lost rainforests.

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Join us as we continue to lead the way in the green energy sector and make a positive impact on the environment.



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