ICT Support Specialist
3 weeks ago
ICT Support Specialist
About the Job:We are seeking an ICT Support Specialist to join our team. The successful candidate will work alongside experienced ICT Service Desk Analysts, learning all aspects of the role.
Key Responsibilities:- To undertake a development programme leading to an ICT Support Technician Qualification in Information Communication Technology.
- Work alongside experienced ICT Service Desk Analysts whilst learning all aspects of the role.
- Assist in general administration and support to the ICT Service Desk Team.
- Assist with hardware and software installations.
- Deal with enquiries, tickets logged on the service desk and communicate effectively with customers, colleagues, and internal/external personnel.
- Ensure accurate record keeping using IT systems.
The ideal candidate will possess excellent communication skills, IT skills, attention to detail, organisation skills, customer care skills, problem-solving skills, administrative skills, number skills, logical thinking, team working, initiative, patience.
Salary:Roughly £18,000 - £22,000 per year.
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