IT Support Specialist

2 days ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Summary
We are seeking a highly skilled IT Support Specialist to join our team at Ecotricity, Britain's greenest energy company. As an IT Support Specialist, you will play a vital role in delivering exceptional support experiences for our colleagues.

Key Responsibilities:
  • Handle incoming tickets and calls with first-contact resolution in mind.
  • Collaborate with colleagues to enhance the overall service experience.
  • Assist with recurring tasks such as audits, system checks, and documentation updates.

Requirements:
Proven experience in a customer-focused support role. Basic understanding of ITIL principles and best practices advantageous. Relevant certifications such as ITIL Foundation or CompTIA A+ advantageous.

Benefits:
Healthcare plan, life assurance, and generous pension contribution. Hybrid working. Various company discounts (including shops, days out, and events). Holiday of 25 days (plus bank holidays) & ability to buy/sell days. Cycle to work scheme, car pooling, and onsite parking available.

About Us:
Ecotricity is a pioneering renewable energy company that's committed to making a difference. We use the money from our customers' bills to build windmills, sun parks, and green gasmills in Britain, generating clean, renewable energy.
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