Service Desk Operations Manager
7 days ago
We are seeking a highly skilled Helpdesk Administrator to join our IT support team at Ecotricity, Britain's greenest energy company. As a key member of our team, you will play a vital role in delivering exceptional support services to our colleagues.
As a Helpdesk Administrator, you will be responsible for handling incidents, service requests, and queries in a timely and efficient manner. You will strive for first-contact resolution and operational excellence while providing outstanding customer service.
The successful candidate will have proven experience in a customer-focused support role, with a basic understanding of ITIL principles and best practices. Relevant certifications such as ITIL Foundation or CompTIA A+ are advantageous.
Key Responsibilities- Handle incoming tickets and calls, aiming for first-contact resolution and escalating where necessary.
- Provide efficient and high-quality support while adhering to established processes and service standards.
- Contribute to the team's continuous improvement efforts by maintaining documentation, supporting operational tasks, and collaborating with colleagues.
- Proven experience in a customer-focused support role.
- Basic understanding of ITIL principles and best practices.
- Relevant certifications such as ITIL Foundation or CompTIA A+ (advantageous).
- Competitive salary of £35,000 per annum.
- Healthcare plan.
- Life assurance.
- Generous pension contribution.
- Hybrid working arrangement.
- Variety of company discounts (including shops, days out, and events).
- Holiday entitlement of 25 days plus bank holidays, with ability to buy/sell days.
- Cycle to work scheme, car pooling, and onsite parking available.
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