User Experience Team Leader

3 weeks ago


Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time
Diverse and Inclusive Library Environment

We're seeking a Customer Experience Manager to lead our User Experience Team in delivering high-quality library services.

Key Responsibilities
  • Lead a team of Information Assistants to ensure a consistent, responsive, and effective user experience.
  • Contribute to the delivery of high-quality library services that meet the needs of staff, students, and visitors.
  • Collaborate with colleagues to co-create and improve services, enhancing the abilities of individuals and unlocking their full potential.
Requirements
  • Customer service background with effective communication skills.
  • Experience of contributing to a high-quality, customer-facing service.
  • Creative, self-motivated, adaptable, and in possession of a 'can-do' attitude.
  • Commitment to personal development and coaching/developing others.
About Us

We're an inclusive employer, valuing and celebrating equality in opportunities. We welcome applications from people who reflect the diversity of our communities.

Please note that unfortunately, this role has been assessed as ineligible for sponsorship under the UK Visas & Immigration points-based immigration system.

Benefits
  • 25 days annual leave, plus statutory bank holidays and 5 university closure days pro rata.
  • Salary Sacrifice Retirement Savings Plan with life assurance and income protection.
  • Range of health and wellbeing services, voluntary benefits, discounts, and savings.
  • Access to professional development opportunities to develop your skills and advance your career.


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